Legal

Terms & Conditions

The short version

The three things worth knowing before you book. The full terms are below.

Bookings are confirmed once the deposit is paid.
Quotes are estimates until booking details are finalised.
Cancellations within 72 hours may incur a fee of up to 50% of the booking price.

1.1All bookings require payment of a deposit to secure the requested date and services.
1.2A booking is only confirmed once the required deposit has been received. Proof of remittance may be requested where applicable.
1.3Until the deposit has been received, the requested date and services are not guaranteed and may be offered to another customer.
1.4By paying the deposit, the customer acknowledges and accepts these Terms & Conditions.

2.1Initial quotes are estimates based on the information available at the time of enquiry and are not considered final until the booking details have been confirmed.
2.2Quotes may be adjusted where there are changes to the customer's requirements, including but not limited to event date, location, guest numbers, services required or other relevant booking details.
2.3The final price will be confirmed once the relevant booking details have been finalised.
2.4Any significant change to the quoted price will be communicated to the customer before the additional amount is charged.

3.1Deposit amounts may vary depending on the size and requirements of the booking.
3.2Deposits are intended to secure the booking date, time and other factors associated with reserving availability and preparing for the booking.
3.3Where a customer cancels a booking, deposits are likely to be retained to the extent reasonably necessary to cover costs, losses or commitments incurred by us as a result of the cancellation.
3.4Where appropriate, and at our discretion, the deposit may instead be transferred to a rescheduled booking, subject to availability.
3.5Any rescheduled booking may be subject to the pricing and Terms & Conditions applicable to the new booking date.
3.6Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies the customer may have under the Australian Consumer Law or other applicable legislation.

4.1Customers may cancel their booking by notifying us in writing.
4.2Cancellation charges may apply where a booking is cancelled, particularly where the cancellation occurs close to the scheduled booking date and we have incurred costs, committed resources or lost a reasonable opportunity to accept another booking.
4.3For cancellations made within 72 hours of the scheduled booking, a cancellation fee of up to 50% of the total booking price may apply, depending on the circumstances of the cancellation and the costs or losses reasonably incurred by our business.
4.4The applicable cancellation fee will be assessed having regard to the circumstances of the booking, including preparation undertaken, goods or services purchased or committed to, resources allocated, and the likelihood of the booking being replaced.
4.5Any amount already paid will be credited towards the applicable cancellation fee and any remaining balance will be payable by the customer.
4.6Where we have incurred little or no loss as a result of a cancellation, we may choose to reduce or waive the applicable cancellation fee.
4.7Nothing in these Terms & Conditions prevents a customer from exercising any rights available to them under the Australian Consumer Law, including rights relating to consumer guarantees or circumstances where we are unable to provide the contracted services.

Happy to talk anything through before you book — just reach out.